Penha Longa Catering
Where genuine hospitality merges with the magic of a city or natural landscape!

Legal notice

The owner of this website is THE CARLYLE GROUP – 1 St James Market, London SW1Y 4AH.

 

 

Legal Notice

Welcome to the Web Site of Penha Longa Catering

 

Below we explain the terms and conditions that the users should follow for the use of this Web site. Navigating through this Web site makes you a user of the Web site, so we recommend that you read this Legal Notice carefully for the correct use of the Web site, since any use contrary to that stated in this Legal Notice is strictly forbidden.

 

1. Object

THE CARLYLE GROUP – 1 St James Market, London SW1Y 4AH (the“Company”) is the owner of the Penha Longa Resort Web site: “ www.penhalonga.com”. The information and contents of our Web site are the property of the Company or of its partners or associates. The downloading, reproduction, distribution, assignment, transfer, modification or public communication of the information and contents of our Web site for commercial uses or uses other than the personal use of the user are absolutely forbidden. The access to the Web site is free except for those sections where a password is requested. The password will be granted by the Company to those persons that the Company freely decides.

 

2. Terms of use

Any user of the Web site must at all times make an adequate use of the Web and of its contents or services, respecting at all times the applicable laws and property rights of the Company and/or of its partners or associates it is forbidden, and all users or third parties undertakes not to carry any action (including the introduction or spreading of “computer viruses”) that causes damages or alteration to the Web site contents, and/or to intervene or cause alterations in the electronic mails; otherwise, we will reserve the right to exclude the user from accessing our Web site. The use of any resources of any kind or type for which a third party or the users may benefit, with or without profit, from the contents, forms, indexes, and any other formal expressions that form part of the Web site is forbidden. In particular, any alteration of the Web site that may affect its current content is forbidden.

 

3. Intellectual property

Our Web site contains trademarks, patents, copyrights and other industrial and intellectual property rights that are owned by the Company or by third parties who are the Company’s partners or associates. The visit of a user to our Web site does not confer any rights or licenses with respect to those industrial or intellectual property rights owned by the company or third parties. The design, images, photographs, maps, graphics, frames, banners, software and their different source and/or object codes, and the other elements integrating our Web site are unless specified to the contrary, owned by the Company, who legitimately has their exclusive exploitation rights. Consequently, the user who accesses the Web site may not in any way copy, modify, distribute, transmit, reproduce, publish, license, assign, sell or transfer them nor create new products or services derived from the information and the elements herein contained. These conditions and protection shall also apply to the designs and graphic elements appearing in the Web site and owned by companies or entities working with the Company and/or by third parties, except where there is an express and written consent from those companies or entities.

 

4. Responsibility

Our commitment is to offer an operation of the Web site with the highest professionalism and quality, responding to the users or clients claims, efficiently guaranteeing the privacy of communication and repairing breakdowns that may take place in the technological infrastructure necessary for the correct maintenance and use of the Web site. In all cases, we reserve the right to temporarily and without any prior notice suspend the accessibility to our Web site in order to do maintenance, repair, updating or improvement of the services, information and contents, and to modify or update the information, contents and access conditions to the Web site. We are responsible for the information, contents, products or services directly originated by ourselves which may be included in this Web site, and we undertake to offer them with the highest standards of quality and service. We are not responsible and we do not endorse the products or services included, rendered or offered by third associated parties or entities that may be accessed through links or frames included in our Web site. Neither are we responsible for the contents, publicity, information, communication, opinion or representation of any kind from those third associated parties or entities that may be accessed through this Web site.

 

5. Privacy policy

 

The Penha Longa Resort is keenly aware of the need to keep an adequate privacy and security policy for personal and identifiable data of the users of its services. Treatment of the personal data together with the mailing of promotional communication sent by electronic means are in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679, Law (PT) 67/98 – Protection of Personal Data and the laws (PT) 41/2004 and 32/2008 Electronic Commerce services. Consequently, we state our commitment concerning the privacy of the users of our web site.

 

5.1 Personal data treatment

Navigation of a user through our Web site is totally anonymous. We do not compile information or individual personal data, except when the user expressly provides us with that information. The data which the user gives voluntarily will be included in the database owned by Caesar Park Hotel Portugal, S.A. – Sede Social Quinta da Penha Longa, Estrada da Lagoa Azul, Linhó, 2714-511 Sintra This database is registered in the General Register of The Portuguese Data Protection Agency (CNPD) in order to respond to the information requested and in order to offer information regarding the services and special promotions offered by Penha Longa Resortor its partners and associates.

 

5.2. Automatic collection of other information (cookies)

When you access our web occasionally information will be collected automatically without reference to a particular person (for example the navigator and operating system; name of the web page from which the site was accessed; number of visits; average time spent on the web; pages consulted etc.) Caesar Park Hotel Portugal, S.A. – Sede Social Quinta da Penha Longa, Estrada da Lagoa Azul, Linhó, 2714-511 Sintra will use this information to learn if the web page is attractive and also to improve its content. When you visit our web some information may by collected in a cookie in your computer so that you will be automatically recognized on your next visit. Cookies will never be used to collect personal data. To use this web it is not necessary that the user permits the installation of cookies sent by the web and therefore the user can programme his browser to advise him that a cookie may be installed and to deny that it is installed. Please consult the instructions and user manual of your browser for further information.

 

5.3 Security

The company commits to comply with our secrecy obligation with respect to the personal data collected and to treat them with the required confidentiality. In this sense, we adopt the appropriate security measures necessary to avoid their alteration, loss, or unauthorized treatment or access. The company advises that the web may use information security techniques generally accepted in the industry (firewalls, procedures to control access etc.) in order to avoid unauthorized access of the data. In order to achieve these aims the user accepts that the Company obtains data in order to authenticate the access controls.

 

5.4 Links to third party pages

The Penha Longa Resort web site may contain links to web pages of other companies which are not covered by these data protection clauses. The bookings for accommodation at Penha Longa Resort through this Web site are made by accessing the external Reservations system of Caesar Park Hotel Portugal, S.A. – Sede Social Quinta da Penha Longa, Estrada da Lagoa Azul, Linhó, 2714-511 Sintra. In order to do this in the bookings section of this Web site a link has been set up to access the Web page of the American company The Ritz-Carlton Hotel Company, LLC, 10400 Fernwood Road, Bethesda, MD 20817, United States. In this way, the contribution of personal data that the user makes when making a booking will be made to the American company The Ritz-Carlton Hotel Company, LLC, 10400 Fernwood Road, Bethesda, MD 20817, United States. Any user who has made a reservation on-line for accommodation at Penha Longa Resort may at any time exercise his/her right to access, rectify and, if it is the case, cancel his/her personal data that he/she may have provided, by means of a written request addressed to: The Ritz-Carlton Hotel Company, L.L.C., Vice President Sales and Marketing, 10400 Fernwood Road, Bethesda, MD 20817, United States or to the e-mail address: privacy@ritzcarlton.com

 

5.5 Exercise of rights

In relation to the data collected in this web you can exercise your rights to access, rectification and cancellation or opposition as well as revoke the consent given for personal data treatment. The exercise of these rights can be made via a written and signed request, containing the full name, address and copy of the Identity Document or passport in order to be able to contact the person. The request can be made via postal service or email at the following address:

Penha Longa Resort

Estrada da Lagoa Azul Sintra

Linhó 2714 – 511 Portugal

(+351) 21 924 90 11

resort.penhalonga@penhalonga.com

6.FINAL CONSIDERATIONS 


6.1. ALTERATIONS TO THE PRIVACY POLICY

Penha Longa Resort reserves the right to alter this Privacy Policy at any time. If the Privacy Policy is altered, the date of the latest alteration, which is shown at the top of this page, is also altered. If it is a substantial alteration, a notice will also be published on the site. 

 

7. LAW AND APPLICABLE COURT 

The Privacy Policy and the collection, treatment or transmission of User Data, is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and the legislation and regulations in force in Portugal.


Any litigation arising from the validity, interpretation or enforcement of the Privacy Policy, or that is related to the collection, handling or transmission of User Data, must be sent to the Penha Long Resort Legal Department- José Saramago & Associados, Sociedade de Advogados, R.L., with head offices at Edifício €uro – Rua Pedro Álvares Cabral, 24 – 4º C – Infantado 2670-391 Loures-Portugal (info@jose-saramago.com)